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Return & Refund Policy

​Returns

 

  • Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Several types of goods are exempt from being returned. Perishable goods such as Food, Fish, Medicine, Fragile, Plants cannot be returned.

  • Please do not send your purchase back to the manufacturer.

  • There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 3 days after delivery

 

   * For the claim, we require an unboxing video clip *

 

Warranty

The majority of products do not have a warranty, but a few do, and that is clearly mentioned on the product description page.

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

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Shipping

 

To return your product, you should mail your product to: 

Cloning Aqua Pets

95/1, Muthudaiyar thottam,

Near ATC nagar,

Salem 636-008, Tamilnadu.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

We do not provide guarantees for damaged items returned to us.

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Cancellation Policy

 

For Cancellations Cloningaquapets Support to be contacted by various method mentioned under contact us link. Please quote Order ID in all communications. It is advised that query is

sent from the registered email id.

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Cancellation requests can be raised at any time before the shipping of the order.

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Your order will be cancelled instantly and refund will be processed within 3 to 4 working days in your original payment method.

 

In case of cancellation, after shipment of order , courier charges will be borne by the customer only.

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