CUSTOMER CARE

Customercare@cloningaquapets.com

Store Policy

Our goal is to provide customers with 100% satisfaction with all their needs.
ALL SALES ARE FINAL, unless otherwise noted. No refund or No exchange is authorized, it must be accompanied with original receipt. Due to the nature of livestock and many other factors out of our control, we highly encourage everyone to research or ask first about livestock care/compatibility before purchasing.
No refunds or exchanges on any special order items.
No warranties, exchanges, or refunds on any DRY GOODS (Lighting, pumps, etc.) However, if product is defective or needs to be serviced, please contact the manufacturer first prior to contacting us. If for any reason the manufacturer cannot help, let us know and we will try our best to assist you.
No refunds, warranties, or exchanges on any FISH TANKS. Please examine thoroughly before taking off premises.
No exchange, refunds, or warranties on any CUSTOM MODIFICATION FABRICATION to aquariums, lighting systems, filtration, etc.
Please count your change and check your receipt and purchase BEFORE leaving cashier.
Any refund or exchange must be dealt with in person in the store.
Products can be subject to a restocking fee based on the time of the purchase and the condition of the product.
The credited amount on returns may be limited based on the assessment of Aquarium Depot’s employees.
Aquarium and Reptile Depot is not responsible or liable for any lost or forgotten products.
We allow cancellation of orders within 1 hour after placing them, however once the order is already processed we will charge 15% for the restocking fee.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are NON-refundable.

Privacy & Safety

Our website address is: https://cloningaquapets.com

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at cloningaquapets@gmail.com or mailing us at:Cloning Aqua Pets, 95/1, Muthudaiyar thottam, Near ATC nagar, Salem 636-008, Tamilnadu.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – PAYMENT

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 7 – COOKIES

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at cloningaquapets@gmail.com or by mail at If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at cloningaquapets@gmail.com or mailing us at: Cloning Aqua Pets, 95/1,

Muthudaiyar thottam, Near ATC nagar, Salem 636-008, Tamilnadu.

[Re: Privacy Compliance Officer]

[Cloning Aqua Pets, 95/1, Muthudaiyar thottam, Near ATC nagar, Salem 636-008, Tamilnadu.]

Wholesale Inquiries

We are a wholesaler of shrimps, Lobsters (Cray fish) and Guppies in Tamilnadu. We are a great place to inform other retailers about how they can sell your stunning products.
Reach us much as possible in order to promote your business and take it to the next level!

Payment Methods

Credit / Debit Cards
Gpay / Phonepe / Paytm
Offline Payments